Mommy and LifeStyle blog By: EINz

Saturday, August 12, 2017

My Lazada Return and Refund Experience

Though I highly recommends shopping online to save time and for one's own convenience, I also had my share of  online shopping fail (my first!) for clothing at Lazada's merchant. Good thing the return of item and refund was done 'in a breeze' . I was a bit disappointed but never discouraged from shopping online, but instead learn to laughed off and move forward.


"Before returning an item, do check Lazada Return policy to make sure your item is eligible for return.
If your return meets all the requirements, return can be initiated via Online Returns Form. The online Returns Form will only be available within 7 or 14 days from the time your item has been delivered, depending on the Return policy of the item bought."
After the form is completely filled up, proceed your return following the below steps:
Take note of the Return Number (RN) to be indicated on the LBC Package.

I have bought different items from Lazada; from toys, mobile accessories, household items and cleaner, beauty products, and more!

Lazada was my fave online local shopping site. They  also ship items from abroad. I was very pleased with their system and customer assistance. I can attest good service, why? because I am  a shopper and also  a seller on their site.

As a merchant, we actually experienced items for return due to failed delivery, meaning no one was there to received so the team  has to return the ordered items. Sayang ang effort sa packaging, but that's how it goes. As far as I know, Lazada sents a text message to customer informing the delivery schedule, but we can never blame a customer, right?

We also had our first returned item due to reason as 'Item NOT as advertised'. And that was long ago when a rep from Lazada volunteered to help me post photos and grabbed a photo of Cloth Duct Tape to our Aluminum Duct Tape for sale. I was new to posting products at that time, so it was my mistake for agreeing someone to post in my behalf. So there, lesson learned.

Now, going back to my shopping fail, here's the item I ordered last July 22, from International Seller:




Ordered: July 22
Estimated Arrival: Aug 4 - Aug 9 
but Arrived: July 29


Dropped off at LBC FOR RETURN: Monday, Aug. 1 (FREE Shipping!)


I was notified that the Item for Return was Received: Wed., Aug. 3




Confirmation of Paypal Refund: Aug. 3


Overall, I was satisfied with how simple and clear this Return and Refund went. That is why I am still confident to shop online because e-commerce never cease to provide innovative approach to ensure delivery of quality items to meet  every customer's expectation. 

Any similar experience?

1 comment:

  1. So this post confirms that the products come from different sellers. I mean, I thought the products come from brands / companies only. It was years ago when I ordered via Lazada and I returned the item because it wasn't working. The product they sent to me on my second order seemed already been used. But dismissed the fact as it was only a hunch.

    Nway, glad your experience wasnt too taxing.

    ReplyDelete

LinkWithin

Related Posts Plugin for WordPress, Blogger...