Mommy and LifeStyle blog By: EINz

Saturday, August 12, 2017

My Lazada Return and Refund Experience

Though I highly recommends shopping online to save time and for one's own convenience, I also had my share of  online shopping fail (my first!) for clothing at Lazada's merchant. Good thing the return of item and refund was done 'in a breeze' . I was a bit disappointed but never discouraged from shopping online, but instead learn to laughed off and move forward.


"Before returning an item, do check Lazada Return policy to make sure your item is eligible for return.
If your return meets all the requirements, return can be initiated via Online Returns Form. The online Returns Form will only be available within 7 or 14 days from the time your item has been delivered, depending on the Return policy of the item bought."
After the form is completely filled up, proceed your return following the below steps:
Take note of the Return Number (RN) to be indicated on the LBC Package.

I have bought different items from Lazada; from toys, mobile accessories, household items and cleaner, beauty products, and more!

Lazada was my fave online local shopping site. They  also ship items from abroad. I was very pleased with their system and customer assistance. I can attest good service, why? because I am  a shopper and also  a seller on their site.

As a merchant, we actually experienced items for return due to failed delivery, meaning no one was there to received so the team  has to return the ordered items. Sayang ang effort sa packaging, but that's how it goes. As far as I know, Lazada sents a text message to customer informing the delivery schedule, but we can never blame a customer, right?

We also had our first returned item due to reason as 'Item NOT as advertised'. And that was long ago when a rep from Lazada volunteered to help me post photos and grabbed a photo of Cloth Duct Tape to our Aluminum Duct Tape for sale. I was new to posting products at that time, so it was my mistake for agreeing someone to post in my behalf. So there, lesson learned.

Now, going back to my shopping fail, here's the item I ordered last July 22, from International Seller:




Ordered: July 22
Estimated Arrival: Aug 4 - Aug 9 
but Arrived: July 29


Dropped off at LBC FOR RETURN: Monday, Aug. 1 (FREE Shipping!)


I was notified that the Item for Return was Received: Wed., Aug. 3




Confirmation of Paypal Refund: Aug. 3


Overall, I was satisfied with how simple and clear this Return and Refund went. That is why I am still confident to shop online because e-commerce never cease to provide innovative approach to ensure delivery of quality items to meet  every customer's expectation. 

Any similar experience?

6 comments:

  1. So this post confirms that the products come from different sellers. I mean, I thought the products come from brands / companies only. It was years ago when I ordered via Lazada and I returned the item because it wasn't working. The product they sent to me on my second order seemed already been used. But dismissed the fact as it was only a hunch.

    Nway, glad your experience wasnt too taxing.

    ReplyDelete
    Replies
    1. Yes, it comes from different sellers. That is why when I order items in one checkout, partial delivery was done due to different postage from different sellers.

      Delete
  2. I've had one or two returns with Lazada so far. One of them wasn't as easy as this but I'm glad it still got resolved. I didn't know they can refund via PayPal. I always receive my refund via LBC, could be because I chose COD for payment.

    ReplyDelete
    Replies
    1. Oh... yes, I paid via paypal that's why they returned it on my account. I never choose COD payment for my online purchases.

      Delete
  3. The item you received doesn't look that bad, pero iba nga yung nasa photo. Ganun naman mostly yung mga online shops. Most of the time they enhance the photos para mas mukhang maganda. Problem is, you are expecting the same item & quality. Dapat lang naman because you paid for it. Good thing may refund sila. There are so many online shopping horror stories, lalo na sa clothes. I can't remember the last time I bought one, kasi ayoko talagang hindi ko masusukat yung bibilhin ko. I hope nothing similar to this happens on your future purchases. :)

    ReplyDelete
  4. I like online shopping although there are some online stores that doesn't really accept refund/returns/exchange. I've had a bad experience with a different online shop a few months back. Instead of refund, they wanted to just give me vouchers so that I can buy again from their site. I said- no, I want my money back. They explained that it will take about a month to refund and better if vouchers. Hayyyy bad customer service!

    ReplyDelete

LinkWithin

Related Posts Plugin for WordPress, Blogger...